VPNAdd Subscription and Connection Guide

Create an account and save your login details

Open the account creation page in the user dashboard and follow the prompts to enter a username and password. VPNAdd does not require an email address; a username and password are all you need to create an account. Choose a username you can recognize and don’t reuse a password from another site. Before submitting, save your login details in a trusted password manager. If your browser doesn’t save them automatically, make sure you can find them later so you don’t lose access when you change devices.

Once you’re done, open the user dashboard and check that your account overview loads. First, make sure your account is working; there’s no need to install a client yet. Your account is for managing plans, orders, and subscriptions, while the client handles the connection on your device. If you already have an account, just sign in to it. You don’t need to create another account to add a device.

If you’re told that your username is already taken, choose another one and try again. If you can’t sign in to an existing account, check your keyboard input, capitalization, and saved password. Don’t post your login details in public forums. See the FAQs for account help, or open a ticket from the dashboard if you still need assistance.

Choose a plan and check the billing terms

Once you can sign in, open the plans section in the dashboard. First, decide whether a monthly plan or a data package better suits your needs, then compare the data allowances. Monthly plans are suited to ongoing use: ¥9.9/month includes 60GB, ¥18/month includes 250GB, and ¥28/month includes 500GB. Data resets monthly on your activation date, not on the first day of each calendar month. If you upgrade partway through a billing period, the price difference is prorated for the remaining days. Read the dashboard’s billing details before proceeding.

Data packages suit users who prefer to plan around a set data allowance: ¥158/300GB, ¥358/1000GB, and ¥658/3000GB. They remain valid until used and never expire. Don’t confuse their terms with the monthly reset for subscription plans, and don’t choose based on price alone. Consider how you use video, file transfers, and everyday websites across your devices, then choose a suitable allowance. Compare all the options on the plans page.

After choosing a plan, check the order name, amount, and billing terms in the dashboard, then follow the payment page. Alipay, WeChat Pay, and USDT are supported; use the relevant option in the dashboard to complete payment. When you’re done, return to your orders and account overview. Check that the status has updated and your plan details are visible before getting your subscription. If the status hasn’t updated, check the existing order first rather than creating duplicates. If you need help checking it, share your order details with support, but never share your password or subscription link.

All plans support unlimited simultaneous devices, and the service offers a 14-day money-back guarantee. See the Terms of Service for the refund policy. This guide focuses on getting started and doesn’t cover billing or refund procedures.

Get your Subscription and prepare your client

Once your plan status is confirmed in the account overview, find the subscription options. The subscription link lets your client load route settings; it isn’t a regular web page to browse. If the dashboard offers an import option for your client, use it if possible. If your browser asks to open an app, check the app name before confirming. If the app doesn’t launch automatically, keep the dashboard open and copy the subscription link for manual import in the client.

To import manually, use the copy option in the dashboard, then switch to the client’s configuration or subscription page. Don’t add notes, spaces, or line breaks before or after the copied link, and don’t edit its parameters. The link may contain credentials needed to access your subscription, so protect it like a password. If you need to share a screenshot for troubleshooting, hide the full link and your account details. Never post the link in public documents, group chats, or third-party online conversion tools.

Next, open the downloads section in the dashboard and choose the VPNAdd client for your device’s operating system. You can sign in to the Windows, macOS, Android, and Linux clients without having purchased a plan; to connect, your account must have an active subscription. Access to the iOS client requires an active plan; follow the steps in the section below. This guide doesn’t provide installer links, and you don’t need to search for similarly named software.

After installation, read the section for your platform. On Linux, get the client for your platform from the dashboard and follow its instructions for importing a configuration. If you’re unsure which subscription formats the client supports, check the dashboard’s guidance rather than repeatedly importing an incompatible configuration. You can read the route selection guide later to learn about route types and traffic routing; you don’t need to know every term before your first connection.

Windows: Import a desktop configuration

Get the VPNAdd Windows desktop client from the user dashboard, install it, and open it. If the app asks you to choose a configuration, go to a management page such as “Configuration” or “Subscription” and look for an option to add one, import from a link, or add a remote configuration. Paste the subscription link copied from the dashboard into the link field. If a name is required, use something easy to recognize, such as VPNAdd. Save it and wait for the client to load the configuration. Continue once the route list appears.

A successful import doesn’t mean the configuration is active. Return to the configuration list, select the one you just added, then choose a route on the route selection page. For your first connection, you can start with rule mode and enable the system proxy so apps that follow the system proxy settings can connect. Some programs use their own network settings, so seeing a connected status in the desktop client doesn’t mean every app is connected. Check those differences during the final verification steps.

If the import fails, copy the link again from the dashboard and check the pasted text and the client’s error message. If routes appear but websites still won’t load, check the selected configuration and system proxy switch first; don’t uninstall the client right away. Other proxy tools running at the same time may change system settings. For troubleshooting, keep just one client in charge of the current connection.

macOS: Import a configuration and grant system permissions

In the user dashboard’s downloads section, choose the VPNAdd macOS client that’s compatible with your Mac. Follow the installation instructions, then open the app. If macOS asks you to approve a network extension or VPN permission, check the app name and the reason given before confirming in System Settings. Settings may be in different places in different versions of macOS; follow the system prompts to find them. Don’t disable overall system security just to continue.

Open the client’s configuration or subscription management page and choose the option to add from a link. Paste the subscription copied from the dashboard and save it. If you use the dashboard’s one-click import option, check that the configuration appears in the client’s list after it opens. Select the configuration and make sure the routes are visible, then choose a routing mode and turn on the relevant connection switch. If the client supports a system proxy, check that it’s enabled too.

If you’ve approved the permission prompt but the connection still won’t start, check the permission status in System Settings and try connecting again as instructed by the client. Repeatedly clicking through permission prompts isn’t a fix, and you shouldn’t grant the same permissions to apps from unknown sources. For step-by-step permission troubleshooting, see connection and troubleshooting FAQs.

Android: Add a Subscription and connect

Sign in to the dashboard and get the VPNAdd Android client from the downloads section. If Android asks you to confirm the installation source, first make sure the file came from the link provided in the dashboard, then follow the system prompts. Open the app, go to its configuration or subscription page, choose the add option, and import from a link. Paste the subscription and save it. If the dashboard opens the client directly, check that the import succeeded instead of assuming it’s complete just because the browser redirected.

Once the route list appears, select a configuration and route, then tap Connect. Android will usually show a VPN connection permission prompt. Check the app name before confirming, then return to the client and make sure it shows a connected status. If another VPN connection is already active on your device, decide which app should handle this connection to avoid confusion when switching between apps.

If browsing works in the foreground but stops when you switch to another app, check the system’s battery and background activity settings for the client. Allow the background activity it needs according to your device’s prompts; there’s no need to change every system option at once. If the client has app-specific routing, check whether the app you need is included in the current configuration. For your first test, keep the default rules and adjust them only after confirming the connection works.

iOS: Get the client and import a configuration

On your iPhone or iPad, sign in to the user dashboard and confirm that your plan is active. Then open the downloads section and use the iOS client link to go to the App Store. This link requires a purchased, unexpired plan. If the dashboard asks you to choose a plan first, return to your account overview and check your status. Don’t look for an alternative link on another website. Once the client is installed, return to the dashboard to import your subscription.

Use the matching import option in the dashboard if available. When your browser prompts you, allow it to open the corresponding client. If the app doesn’t launch, copy the subscription link, open the client’s subscription, configuration, or add page, and choose to import from a link. Save it, check the route list, select the configuration you need, and start the connection. The first time iOS asks to add a VPN configuration, check the app name and follow the system prompts to confirm.

After granting permission, return to the client and check its connection status, then open the target website to test access. Having a VPN configuration saved in system settings doesn’t mean a connection is active. If updating your subscription fails, first check your plan status, make sure the link is complete, and confirm which configuration the client is using. When setting up another device, get a fresh configuration from your own dashboard. Don’t forward screenshots that contain credentials.

Connect to a route and test access

After importing the configuration for your platform, make sure the client has selected the right one. Choose a route and connect. For your first connection, start with rule mode: the configured rules determine which route each request uses. Global mode changes the route for more requests. You can use it temporarily for comparison, but it doesn’t guarantee faster speeds. For an explanation of modes and tips on choosing routes, see How to Choose a Route. This guide focuses on checking whether your current connection works.

Open the IP lookup page to check the exit details for the current request, then open the website or app you need to use. In rule mode, the IP lookup request may use your local route, so an unchanged exit IP alone doesn’t prove the connection failed. Check the client’s routing details alongside access to the target service. If the lookup tool fails, don’t assume the route is at fault; first check whether regular websites and your target site load.

Once the target website loads, test the features you actually need, such as loading page content or starting media playback. AI tools and streaming services may also depend on account eligibility, service regions, and platform rules. A successful connection doesn’t guarantee that every feature will work. Don’t rely on a single status icon, or assume an error on one website means the entire network is down.

If the problem persists, check your plan status, subscription update, selected configuration, route, and connection switch in that order. Then try another route and check whether your local network is working. Change one thing at a time so you can identify the cause. Note the client’s messages and the steps needed to reproduce the issue, then see the FAQs or submit a request through the dashboard support ticket. Include your device’s operating system, connection mode, and error message, but never include the full subscription link.